Terms of Purchase – Timberleand

These Terms of Purchase (“Terms”) govern your purchase of boots, clothing, and outerwear (collectively, “Products”) from Timberleand’s website (the “Site”). By placing an order on the Site, you agree to be bound by these Terms, as well as our Refund Policy, Shipping Policy, and Privacy Policy (all available on the Site). Please read these Terms carefully before completing your purchase.

1. Order Placement & Acceptance

Order Submission: When you place an order on the Site, you are making a binding offer to purchase the selected Products at the listed price (in USD, as specified in Section 5). All order details (e.g., Product size, quantity, color) are subject to your review and confirmation before checkout—please verify these details carefully, as errors may delay order processing.
Order Acceptance: Timberleand reserves the right to accept or reject your order in its sole discretion. We will confirm acceptance by sending an order confirmation email to the address you provide, which will include your order number and details. If we reject your order (e.g., due to Product unavailability, pricing errors, or suspected fraud), we will notify you via email and will not charge your payment method.
Product Availability: All Products are subject to availability. If a Product you ordered becomes unavailable after order confirmation, we will notify you promptly via email and offer a full refund, or (if you prefer) a replacement with a similar Product of equal or greater value (subject to your approval).

2. Shipping & Delivery

Processing Time: Orders are processed and prepared for shipping within 1-3 business days of order confirmation (excluding weekends and major holidays). During peak seasons (e.g., sales events), processing time may be extended by 1-2 business days, and we will notify you via email if this occurs.
Delivery Timeline: Regardless of your delivery destination, all orders are shipped with a standard delivery timeline of 6-12 business days from the date the order is shipped. Delivery timelines are estimates and may be affected by factors beyond our control (e.g., customs delays for international orders, severe weather), but we will work with our shipping partners to minimize delays and keep you informed of any issues.
Global Free Shipping: Timberleand offers free shipping on all orders worldwide, with no minimum order subtotal required. No additional shipping fees will be added to your order at checkout or after order confirmation.
Delivery Responsibility: Once your order is shipped, we will provide a tracking number via email (as outlined in our Shipping Policy) to help you monitor delivery. Timberleand is not responsible for lost, stolen, or damaged Packages after they have been marked “Delivered” by the shipping carrier—if you have issues with a delivered Package, please contact the carrier directly or reach out to our customer service team at [email protected] for assistance.

3. Returns & Refunds

Return Eligibility: You may initiate a return of any unused, undamaged Product (in original packaging with intact tags) within 60 days of the delivery date (extended from the 30-day window noted in our Refund Policy, with these Terms governing in the event of a discrepancy). Final sale items (marked “Final Sale” on the Product page), personalized items (if offered), and gift cards are non-returnable.
Return Process: To initiate a return, follow the steps outlined in our Refund Policy (e.g., contact customer service at [email protected] with your order number and Product details). We will provide return instructions, and global customers are not required to pay return shipping fees—we will issue a pre-paid return label for all eligible returns.
Refund Timeline: Once we receive and inspect your returned Product (within 3-5 business days of delivery to our warehouse), approved refunds will be processed within 5-10 business days and issued to your original payment method (in USD). The time for the refund to appear in your account may vary based on your payment provider (e.g., 3-7 days for credit cards, 1-3 days for PayPal).

4. Pricing & Payment

Pricing Currency: All Product prices on the Site are listed and charged in United States Dollars (USD). This is the sole currency accepted for purchases, and no other currencies will be processed at checkout.
Pricing Accuracy: We strive to ensure all Product prices are accurate, but errors may occur (e.g., typographical mistakes, system glitches). If a pricing error is identified after your order is placed, we will notify you via email and offer the option to either cancel the order for a full refund or proceed with the correct price (if you agree).
Payment Methods: We accept major credit cards (e.g., Visa, Mastercard, American Express), debit cards, and PayPal. All payment information is processed securely through our third-party payment processors (as outlined in our Privacy Policy), and Timberleand does not store full payment details.
Payment Authorization: By providing your payment information, you authorize us to charge the total order amount (including any applicable taxes—see Section 6) to your selected payment method. If payment is declined, your order will not be processed, and we will notify you to update your payment details.

5. Taxes & Duties

Domestic Taxes: For orders delivered within the United States, applicable state and local sales taxes will be calculated at checkout based on your shipping address and added to your order total. Tax rates are determined by the jurisdiction of your delivery address and are subject to change.
International Duties & Taxes: For international orders, you may be responsible for customs duties, import taxes, or other fees imposed by your country’s government. These fees are not included in the Product price or shipping cost (which is free globally) and will be collected by the shipping carrier at the time of delivery. Timberleand is not responsible for calculating or paying these fees, and we recommend checking with your local customs authority to understand potential costs before placing an order.

6. Cancellations & Modifications

Order Cancellations: You may request to cancel an order only if it has not yet been shipped. To cancel, email our customer service team at [email protected] with your order number and “Order Cancellation” in the subject line. If your order has already been shipped, you will need to follow the return process outlined in Section 3 to receive a refund.
Order Modifications: Requests to modify an order (e.g., change Product size, color, or shipping address) must be submitted within 24 hours of order confirmation. We will use reasonable efforts to accommodate modifications, but cannot guarantee approval if the order has already entered the processing stage. If a modification is not possible, you may cancel the order (if eligible) and place a new order with the correct details.

7. Limitation of Liability

Timberleand’s liability for any claims related to your purchase (e.g., Product defects, delivery delays, order errors) is limited to the total amount you paid for the affected Products. We shall not be liable for any indirect, incidental, or consequential damages (e.g., lost use of the Product, inconvenience) unless such damages are caused by our gross negligence or willful misconduct.
All Products are sold “as is” and in accordance with the descriptions on the Site. We make reasonable efforts to ensure Product descriptions (e.g., size charts, fabric details) are accurate, but we do not warrant that Product colors will match your device’s display exactly (due to variations in screen settings).

8. Changes to These Terms

Timberleand may update these Terms from time to time to reflect changes in laws, business practices, or Site functionality. When we make changes, we will revise the “last updated” date at the top of this page and post the new Terms on the Site. Your continued use of the Site to make purchases after changes are posted constitutes your acceptance of the updated Terms.

9. Contact Us

If you have questions or concerns about these Terms of Purchase, please contact our customer service team at [email protected]. We will respond to your inquiry within 24-48 business hours and work to resolve any issues promptly.

Thank you for choosing Timberleand—we appreciate your trust in our Products and commitment to providing a positive purchase experience.