Shipping Policy – Timberleand

At Timberleand, we aim to get your boots, clothing, and outerwear to you quickly and reliably, so you can start enjoying your purchase as soon as possible. This Shipping Policy outlines our delivery options, timelines, costs, and procedures to keep you informed every step of the way.

1. Shipping Eligibility & Coverage

Before finalizing your purchase, please double-check your shipping address for accuracy—incorrect or incomplete addresses may lead to delivery delays, returned packages, or additional fees (which may be the customer’s responsibility).

2. Shipping Methods & Delivery Timelines

We partner with trusted shipping carriers (e.g., USPS, UPS, FedEx) to offer a range of delivery options, each with different timelines and costs. The available methods will be displayed at checkout based on your shipping address, and you can select the one that best fits your needs:

2.1 Standard Shipping

  • Delivery Timeline: 5-7 business days from the date your order ships (excludes weekends/holidays).
  • Coverage: Available for all eligible domestic addresses (e.g., contiguous U.S.).
  • Cost: Free for orders with a subtotal of \(75 or more; for orders under \)75, a flat rate of $8.99 applies.

2.2 Expedited Shipping

  • Delivery Timeline: 2-3 business days from the date your order ships (excludes weekends/holidays).
  • Coverage: Available for most domestic addresses (remote areas may have longer timelines).
  • Cost: A flat rate of $14.99, regardless of order subtotal.

2.3 Express Shipping

  • Delivery Timeline: 1-2 business days from the date your order ships (excludes weekends/holidays; overnight delivery is available for select metro areas).
  • Coverage: Limited to major domestic metro areas (check eligibility at checkout).
  • Cost: A flat rate of $24.99.

2.4 International Shipping

  • Delivery Timeline: 10-15 business days from the date your order ships (may be longer due to customs processing in your country).
  • Coverage: Available for select countries (e.g., Canada, United Kingdom, Australia)—see checkout for a full list.
  • Cost: Calculated at checkout based on your destination country, package weight, and dimensions. Please note that international orders may be subject to customs duties, taxes, or fees imposed by your country’s government—these are the customer’s responsibility and are not included in our shipping costs.

3. Order Tracking

Once your order ships, we will send a shipping confirmation email to the address you provided during checkout. This email will include a unique tracking number and a link to the carrier’s website, where you can monitor your package’s status (e.g., “In Transit,” “Out for Delivery,” “Delivered”).

If your tracking information shows no updates for more than 3 business days (domestic) or 7 business days (international), or if it indicates “Delivered” but you haven’t received your package, please contact us immediately at [email protected]. We will work with the shipping carrier to investigate and resolve the issue (e.g., locating a missing package, arranging a reshipment if necessary).

4. Missing, Lost, or Damaged Packages

  • Missing Packages: If your tracking shows “Delivered” but you haven’t received your order within 48 hours, check with neighbors, building management, or your local post office (carriers sometimes leave packages in secure locations). If you still can’t find it, contact us within 7 days of the “Delivered” date—we will file a claim with the carrier and, if approved, send a replacement or issue a full refund.
  • Lost Packages: If your package is marked “Lost” by the carrier (or shows no movement for an extended period), we will initiate a claim. Once the carrier confirms the package is lost (typically within 5-7 business days for domestic orders), we will offer a full refund or reshipment at no cost to you.
  • Damaged Packages: If your package or items arrive damaged, take photos of the packaging and the damaged product, then contact us within 48 hours of delivery. We will send a replacement for the damaged items (or issue a full refund) and may ask you to return the damaged goods (we will cover return shipping costs).

5. Shipping Restrictions & Exceptions

  • Hazardous Materials: Certain products (e.g., items with lithium-ion batteries, if applicable to our future inventory) may have shipping restrictions—these will be clearly noted on the product page, and we will not process orders for restricted items to ineligible locations.
  • Weather Delays: Severe weather (e.g., hurricanes, snowstorms) may cause temporary shipping delays. We will notify you via email if your order is affected, and we will work with the carrier to get your package to you as soon as conditions improve.
  • Returned to Sender: If a package is returned to us due to an incorrect address, unclaimed delivery, or failed delivery attempts, we will contact you to confirm the correct address. If we do not receive a response within 10 business days, we will issue a full refund (minus the original shipping cost, unless the error was our mistake).

6. Contact Us for Shipping Questions

If you have questions about your order’s shipping status, eligibility for a specific shipping method, or need help with a missing/damaged package, please email our customer service team at [email protected]. We are available Monday-Friday, 9:00 AM-5:00 PM (local time) and will respond to your inquiry within 24-48 business hours.

At Timberleand, we strive to make the shipping process as smooth and transparent as possible—your satisfaction with every part of your purchase experience matters to us. Thank you for choosing our boots, clothing, and outerwear.