Terms of Use – Timberleand

These Terms of Use (“Terms”) govern your access to and use of Timberleand’s website (the “Site”), including all content, features, and services available on or through the Site (e.g., browsing products, creating an account, placing orders). By accessing or using the Site, you (“User”) agree to be bound by these Terms, as well as our Privacy Policy, Terms of Purchase, and other applicable policies posted on the Site. If you do not agree to these Terms, you may not access or use the Site.

1. Eligibility to Use the Site

To use the Site, you must be at least 13 years of age. If you are between 13 and 17 years old, you may use the Site only with the consent and supervision of a parent or legal guardian, who will be deemed responsible for your compliance with these Terms.
By using the Site, you represent and warrant that you have the legal capacity to enter into these Terms (e.g., you are of majority age in your jurisdiction, or have parental/guardian consent if a minor) and that all information you provide to the Site is accurate, complete, and current.

2. Account Creation & Management

Account Optional: You may browse the Site without creating an account, but to place orders, track order history, or save preferences, you will need to register for a user account (“Account”).
Account Responsibilities: When creating an Account, you must provide a valid email address and choose a secure password. You are solely responsible for maintaining the confidentiality of your Account credentials (email and password) and for all activities that occur under your Account. If you suspect unauthorized access to your Account, you must notify Timberleand immediately via email at [email protected].
Account Termination: Timberleand reserves the right to suspend or terminate your Account at any time, with or without notice, if we determine that you have violated these Terms (e.g., unauthorized use, fraudulent activity, or repeated policy breaches). Upon termination, you will lose access to Account-specific features, but any outstanding orders or obligations (e.g., payment for purchases) will remain in effect.

3. Permitted Uses of the Site

You may use the Site only for lawful, personal, and non-commercial purposes that align with its intended functionality, including:

Browsing product listings, reading product descriptions, and accessing information about Timberleand’s boots, clothing, and outerwear.
Creating an Account to place orders, track order status, and manage purchase history (in accordance with our Terms of Purchase).
Submitting legitimate inquiries to our customer service team via the contact methods provided on the Site.
Sharing Site content (e.g., product links) with others for non-commercial purposes, provided you include proper attribution to Timberleand and do not alter the content.

4. Prohibited Uses of the Site

You agree not to engage in any of the following prohibited activities when using the Site:

Unauthorized Access: Attempting to access, modify, or disable any part of the Site (e.g., backend systems, user accounts) without permission, or using automated tools (e.g., bots, scrapers) to collect data from the Site without Timberleand’s prior written consent.
Fraudulent or Misleading Activity: Providing false, inaccurate, or misleading information (e.g., fake contact details, stolen payment information) when creating an Account or placing orders; attempting to manipulate pricing, bypass security measures, or commit fraud.
Harmful Conduct: Uploading, transmitting, or sharing content that is illegal, harmful, offensive, or infringing (e.g., malware, hate speech, copyrighted material you do not own); interfering with the Site’s functionality (e.g., crashing servers, disrupting navigation) or harassing other Users or Timberleand staff.
Violation of Laws or Policies: Using the Site in a way that violates applicable laws, regulations, or these Terms (e.g., reselling products purchased on the Site for commercial gain without permission, violating export controls for international orders).

5. Intellectual Property Rights

Timberleand’s Intellectual Property: All content on the Site—including logos, trademarks (e.g., “Timberleand”), product images, descriptions, text, and software—is the exclusive property of Timberleand or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works of any Site content without Timberleand’s prior written permission.
User-Generated Content: If you submit content to the Site (e.g., product reviews, feedback), you grant Timberleand a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content for purposes related to the Site (e.g., promoting products, improving services). You represent that you own or have the right to submit such content and that it does not infringe on any third-party rights.

6. Site Availability & Modifications

Site Access: Timberleand strives to make the Site available 24/7, but we do not guarantee uninterrupted access. The Site may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control (e.g., cyberattacks, natural disasters). We will use reasonable efforts to notify Users of planned downtime via the Site or email (if you have an Account).
Site Changes: Timberleand reserves the right to modify, update, or discontinue any part of the Site (e.g., adding/removing products, changing features) at any time, with or without notice. These Terms may also be updated periodically—when changes are made, we will revise the “last updated” date at the top of this page, and your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

7. Disclaimer of Warranties

The Site and all content, products, and services available on or through the Site are provided “as is” and “as available” without any warranties of any kind, either express or implied. Timberleand disclaims all warranties, including but not limited to:
Implied warranties of merchantability (e.g., that products will meet your expectations) and fitness for a particular purpose (e.g., that a boot is suitable for a specific activity).
Warranties that the Site will be error-free, secure, or uninterrupted, or that content is accurate, complete, or up-to-date.
Timberleand does not warrant that products purchased on the Site will be free from defects, but we will address defective products in accordance with our Terms of Purchase and Refund Policy.

8. Limitation of Liability

To the maximum extent permitted by law, Timberleand shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Site (e.g., lost profits, data loss, inconvenience, or damages from delayed orders).
Timberleand’s total liability to you for any claims related to the Site or these Terms shall not exceed the amount you paid for products purchased on the Site in the 12 months prior to the claim.
This limitation of liability does not apply to damages caused by Timberleand’s gross negligence, willful misconduct, or violation of applicable laws (e.g., fraud, personal injury caused by our negligence).

9. Indemnification

You agree to indemnify, defend, and hold harmless Timberleand, its employees, officers, directors, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

Your use of the Site or violation of these Terms (e.g., unauthorized access, fraudulent activity).
Your submission of user-generated content (e.g., claims that your review infringes on a third party’s copyright).
Any harm caused to third parties by your actions in connection with the Site.

10. Contact Us

If you have questions, concerns, or notices regarding these Terms of Use (e.g., suspected violations, Account issues), please contact our team at:

Email: [email protected]

We will review your inquiry promptly and respond within 24-48 business hours.

Thank you for using Timberleand’s Site—we appreciate your commitment to following these Terms and helping maintain a safe, respectful, and functional platform for all Users.